5261 - Lead User Researcher

A lead user researcher is an expert practitioner, leading and aligning user research activities across several teams. At this level, you will be expected to:

• ensure that teams take a user-centred, evidence-based approach to service design and delivery
• develop and assure good user research practice

Skills required for this role

• Analysis and synthesis. You can help an organisation adopt a wide range of analysis and synthesis techniques. You know how to help an organisation continually assure, improve and innovate their practices to generate clear and valuable findings. (Relevant skill level: expert)
• Inclusive research. You can help teams understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users. (Relevant skill level: practitioner)
• Research skills. You can help an organisation adopt a wide range of user research methods. You can lead a community of practice to help an organisation continually assure, improve and innovate their user research. (Relevant skill level: expert)
• Society and technology. You can help teams understand the ways that digital technology is changing user behaviour, and the challenges and opportunities for design and delivery of government services. (Relevant skill level: practitioner)
• Strategic insight. You understand organisational goals and challenges. You can align research activities across teams to inform policy and proposition. (Relevant skill level: practitioner)
• Technical understanding. You know about the technologies used to build and operate digital services. You can collaborate closely with colleagues in different digital disciplines. (Relevant skill level: practitioner)
• User-centred and agile practices. You understand and have experience of a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their agile workflow. You can advocate for user research and engage sceptical colleagues and stakeholders. (Relevant skill level: practitioner)

Please note that this role requires CTC clearance, which would normally require 3 years’ UK residency in the past 3 years. This is not an absolute requirement but supplementary checks may be required where individuals have not lived in the UK for the required period. This may mean that your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

Are you looking for a new challenge?  Do you want the opportunity to use your skills on a ground breaking data initiative?  then read on.......

Ethnicity facts and figures

87% of people in the UK are White, and 13% belong to a Black, Asian, Mixed or Other ethnic group, according to the combined 2011 censuses for England and Wales, Scotland, and Northern Ireland.

Use this service to find information about the different experiences of people from a variety of ethnic backgrounds. It gathers data collected by government in one place, making it available to the public, specialists and charities.

The information above is on the home page of the Ethnicity Facts and Figures for which we are looking to recruit a Lead User Researcher.   This is an exciting opportunity to help the Race Disparity Unit continue their ongoing journey of bringing data highlighting disparity to the public arena.  

To find out more about the unit please read on....

Race Disparity Unit

The ground-breaking Race Disparity Audit was announced by the Prime Minister in August 2016. As an ongoing service, the Ethnicity Facts and Figures website launched in October 2017 and is managed by the Race Disparity Unit.

The site provides information about the different experiences of people from a variety of ethnic backgrounds. It gathers data collected by the government in one place, making it available to the public, specialists and charities. The site is managed through a publisher that is maintained by the unit’s digital team.

The Race Disparity Unit is a multidisciplinary team covering policy, data and digital work streams. As well as policy officials, statisticians, analysts, and social researchers, the digital team includes a frontend developer, user researcher, content designers and product manager. We all work together using the One Team Government principles and the government design principles.

Teri-Jane.Hawkins via Ethnicity@cabinetoffice.gov.uk

Please note: location of role is open and discussions will take place with successful candidate.

You may be asked to do a presentation as part of the interview.  

Terms, Conditions and Benefits

This is a Fixed-Term appointment for a period of up to 24 months. There is the possibility of a contract extension subject to future business need.

This role is based within the Cabinet Office at Grade 7 £47,000 - £60,635 dependent on location. Annual salary increases will depend upon individual performance and contribution to the organisation’s success. In addition there will be the opportunity to earn performance related bonuses. There is an expectation that successful applicants new to the Civil Service will join on the pay band minimum.

Existing civil servants can take up the post on loan from their parent department for the duration advertised. Those joining on level transfer will retain their current salary. Staff joining on promotion terms will receive up to a 10% increase of their current basic salary or the pay band minimum whichever is the greater. Staff joining on promotion will adopt the modernised terms and conditions of employment which came into force in 2013.

There is a choice of excellent pension schemes. More information about pension provisions can be found at www.civilservice.gov.uk/pensions

Flexible Working

Flexible working including job-share arrangements may be considered for this role.

Leave allowances

25 days' paid leave per annum rising to 30 days after five years service. In addition, full-time staff receive eight public holidays and the Queen’s Birthday privilege day as well as competitive maternity, paternity, parental and adoption leave.

Probation

Staff new to the Civil Service will be required to serve a six month probationary period.

Location

The post will be based in: Location to be confirmed

Relocation Costs No relocation costs will be available.

Equality and Diversity

The Cabinet Office is committed to a policy of equal opportunity for all staff. We will not discriminate on grounds of gender, gender identity, race, disability, sexual orientation, religion or belief, age, those with caring responsibilities, part time workers or any other factor irrelevant to a person’s work.

We encourage a diverse workforce and aim to provide a working environment where all staff at all levels are valued and respected, and where discrimination, bullying, promotion of negative stereotyping and harassment are not tolerated.

Assessment for recruitment, selection, appraisal, training and career progression purposes is based both on the individual’s ability and suitability for the work. We are committed to providing all staff with opportunities to maximise their skills and achieve their potential, offering flexible working arrangements wherever possible.

As public authorities departments have statutory duties placed on them that require them to promote equality of opportunity and eliminate unlawful discrimination. We expect all staff to assist the department in meeting these obligations. All staff should have due regard for the need to promote good relations between individuals from different groups and work towards achieving equality of opportunity for all.

Civil Service Code

All civil servants are subject to the provisions of the Civil Service Code (see Annex A) which details Civil Service values, standards of behaviour, rights and responsibilities. Go to http://civilservicecommission.independent.gov.uk for more information.

Childcare

We offer support with childcare and holiday play schemes costs by providing childcare vouchers for staff who meet the eligibility criteria. Current civil servants applying for Cabinet Office vacancies on or after 06 April 2018, may experience implications in continuing to claim childcare vouchers.

HMRC now offer a tax free childcare scheme for new entrants into the Cabinet Office. We also offer a holiday play scheme and the Cabinet Office contribute to the costs for staff who meet the eligibility criteria. Current civil servants applying for Cabinet Office vacancies on or September 2018 who are currently in receipt of childcare vouchers and not transferring on a TUPE or COSOP move will be unable to continue to claim childcare vouchers but may be eligible for the HMRC tax free childcare scheme.

Recruitment and Selection Process

Nationality

You must be a British Citizen, citizen of the British Commonwealth* an EC national or a national of specified Member States of the European Free Trade Area, together with certain members of their families. Certain Turkish nationals are also eligible to apply. In the first instance it is advisable to refer to the Civil Service Nationality Rules which can be found here: https://www.gov.uk/government/publications/nationality-rules If you have any further questions about nationality requirements, please contact the Recruitment Team at: corecruitment@cabinetoffice.gov.uk. (*Commonwealth citizens not yet in the UK, who have no right of abode in the UK and who do not have leave to enter the UK are ineligible to apply.)

Guaranteed Interview Scheme

The Cabinet Office is committed to the employment and career development of disabled people and will guarantee to interview anyone with a disability whose application meets the minimum criteria for the post.

Pre-appointment Checks

The successful candidate’s appointment will be subject to a series of checks including security, nationality, health and references before a formal offer of appointment is made. Subject to satisfactory completion of the pre-appointment checks, you will be invited to take up the post as soon as possible. The National Insurance numbers of successful applicants will be shared with the Ministry of Defence to aid the tracking of Armed Forces Reservist levels across government.

The Selection Process

Assessment at sift and interviews will be based on meeting any defined skill/qualification requirements along with a Success Profile element assessment, as detailed in the job advert. The Success Profile elements to be assessed will be outlined within the job advert. The Civil Service Success Profile Framework is publically available here:

https://www.gov.uk/government/publications/success-profiles

We would generally expect answers to follow the STAR or CAR structure and encourage candidates to use this throughout their application.

Application/Interview Scoring System

The Cabinet Office adopts a scoring system of 1-7 for Behaviours, Ability, Technical and Experience.

7- The evidence provided wholly exceeds expectation at this level

6 - Substantial positive evidence; includes some evidence of exceeding expectations at this level

5 - Substantial positive evidence of the competency or behaviour

4 - Adequate positive evidence and any negative evidence would not cause concern

3 - Moderate positive evidence but some negative evidence demonstrated

2 - Limited positive evidence and/or mainly negative evidence demonstrated

1 - No positive evidence and/or substantial negative evidence demonstrated

Strengths will be assessed at interview on a 1-4 scale.

Civil Service Commission

Recruitment into the Civil Service is governed by the Civil Service Commission which has two key functions.

● To maintain the principle of selection for appointment to the Civil Service on merit on the basis of fair and open competition.

● To promote an understanding of the Civil Service Code which sets out the constitutional framework in which all civil servants work and the values they are expected to uphold, and to hear and determine appeals made under it. More detailed information can be found at on the Civil Service Commission website: http://civilservicecommission.independent.gov.uk

Complaints

The Department’s recruitment processes are underpinned by the requirement of selection for appointment based on merit, open and fair competition as outlined in the Civil Service Commissioners’ Recruitment Principles, details of which can be found at http://civilservicecommission.independent.gov.uk

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact the Cabinet Office Recruitment Team, Human Resources, 4th Floor, 1 Horse Guards Road, London SW1A 2HQ or email corecruitment@cabinetoffice.gov.uk, in the first instance. If you are not satisfied with the response you receive you can further contact the Civil Service Commission at:

Email: civilservicecommission.independent.gov.uk or in writing to:

Civil Service Commission

Room G/8

1 Horse Guards Road

London SW1A 2HQ